Privacy Policy

Introduction

Artisans Cloud ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our enterprise intelligence platform, or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or request a demo
• Contact us through forms, email, or phone
• Subscribe to our newsletters or resources
• Participate in surveys, webinars, or events
• Use our platform or services

This information may include:

• Name, email address, phone number
• Company name, job title, business information
• Billing and payment information
• Login credentials and account preferences

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, navigation patterns)
• Location data (approximate geographic location)
• Cookies and tracking technologies

1.3 Enterprise Platform Data

If you use our enterprise intelligence platform, we may collect and process:

• Business data you upload or input into our systems
• Analytics and insights generated from your data
• System logs and performance metrics
• Integration data from connected third-party services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our platform and services
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Improvement: To analyze usage patterns and improve our platform, features, and user experience
• Security: To protect against fraud, unauthorized access, and security threats
• Marketing: To send promotional materials, newsletters, and updates (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: To process payments, manage accounts, and conduct business analytics

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (hosting, analytics, payment processing, customer support)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, safety, or that of our users and the public
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure data centers with physical and digital safeguards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at support@artisanscloud.com.my.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver personalized content and advertising
• Improve website functionality and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

8. Third-Party Links and Services

Our website and platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority
• The right to data portability
• The right to object to automated decision-making

We process your personal information based on the following legal grounds: your consent, contractual necessity, legal obligations, or our legitimate business interests. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.